Service Management

With Facilitor, we offer an infrastructure that helps support a wide range of services. This includes action-orientated and information-orientated services for the professional areas of facility management, IT service management, security, HRM, etc. You can support all these services with a single module. This makes the situation clear and manageable, and enables the desired standardisation across your organisation. A standard part of this is measuring customer satisfaction on alerts. Permanent monitoring of performance against agreements (SLAs) ensures that you always have an overview of how your organisation and suppliers are doing, and can make timely adjustments where necessary.