Implementing an information management system … Do you look up to that? There is a lot of data and there are so many processes that have to connect seamlessly. How do you organize that well-organized and streamlined?
Arhur Egberink has been a project leader at Facilitor for over 10 years and has the same uncertainty with many new customers. He is happy to take away this uncertainty. We asked him for an explanation about agile work, the method for a simple implementation process.
“Agile literally means viable, Arthur begins.” It is a method by which we take the customer step by step by dividing the project into small intermediate steps, which we call sprints. By focusing on the final results of the sprints, the implementation becomes manageable and clear. After each sprint we assess the result and we can determine in detail how the next sprint should be set. We know from experience that circumstances can change during a project. The Agile approach allows a project team to adjust the project after each sprint to a changed situation or wishes of the customer. That way we can work together in a relaxed atmosphere.”
As a project manager for project teams, Arthur has extensive experience in dividing the final goal. “Although every customer has his own unique business process, we can often work in a very unambiguous way. Our methodology actually works for every company or organization. We start by making Facilitor’s work environment available. This often happens within one day. Then we put together the project team. We always ask to add people who actually work with the system. Together with the Facilitor project manager, they then form the working group that will make choices during the entire implementation. With the workgroup we then go through all the desired modules and determine with each module how the working method and the business process can be integrated in our system. Together we therefore form the building blocks of the implementation process. The advantage of this is that the employees feel extremely involved and also understand what they are doing.”
The implementation process of FACILITOR is very clear and practical. Arthur often gets that back from customers. “We make every choice that we make with each other directly in the system. This also applies to all specific data that we enter during this step. As a result, the employees have immediate insight into the consequences of their choices. They experience how the system responds and what they can do with the data. In fact, it is already a sort of “learning-on-the-job” right away. When we feel good with each other, we move on to the next step in the process. By working together in this “agile manner”, the employees feel that they already know the system as soon as we deliver it. The paper choices they make, therefore apply them directly in practice. That gives confidence and peace.”
The interaction between project manager, technology and working group ensures a very fast implementation period. “Within three months of the start of the project, we can often deliver the FMIS to the customer. Because the employees learn to work with the system during the implementation, they are quickly self-reliant. They can then train their own colleagues, possibly supported by our Consultants. This “learning-on-the-job” methodology prevents many frustrations after completion. Employees feel a higher responsibility for “their” product and can also train others within their organization with knowledge and sufficient baggage on the system. That also gives them a good position within the company where they work. Thanks to our working method, we ensure an enjoyable implementation, even after completion. And that is always the best feeling for us to conclude with”, Arthur concludes.
Also work with Facilitor?