The knowledgebase has been developed to answer frequently asked questions (faq). Answers can be displayed while users enter calls. Call: “My screen flashes,” suggestion “Check if it is plugged in”. If this solves the customer’s problem, they are helped more quickly. Otherwise the call is still put through. This knowledge is available to both your customers (self-service) and the back office. By using the knowledgebase you will reduce the number of calls, while self-reliance of customers increases.
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